Shipping and Refund policy

Shipping Policy
Depending on availability, all orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following regular post office and UPS to deliver our orders.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Estimated Delivery Timeframe
Depending on availability all orders should be expected to arrive in Europe within 15 business days, and everywhere else in the world within 24 business days.

 

Refund policy
If you are not 100% satisfied with your purchase, you can return any product purchased from our e-shop and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 21 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Returns and refunds are not accepted for our "virtual" products (ie submission fees).